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Commentaries

  • jazzydan angel

    jazzydan

    499 646 2538

    12 years ago

    Really want these, but I'm so pissed with Super7 right now, I might not even bother.

  • MisterQuiche

    MisterQuiche

    185 83 831

    12 years ago

    what did they do to ya buddy? (u can pm me if you dont wana openly say) i usually buy my S7 stuff through rotofugi, im a fugi fan!

  • CoMus angel

    CoMus

    171 468 619

    12 years ago

    Loving the tree look - Always a fan of simple paint application/colour change drastically changing toys.

    Whats up with the S7 rage?

  • jazzydan angel

    jazzydan

    499 646 2538

    12 years ago

    Should these be 2 separate listings?

    Second time this year I have placed a big order with Super7, only to get an email 3 weeks later, telling me that one of the items is no longer in stock, so they have refunded that item, and shipped the rest!

    1) why 3 weeks?
    2) its still instock on the website
    3) It was part of a set, now I'm missing one
    4) why not email me first with some options

    I'm always disappointed by Super7's customer service!

  • ToyPunkJan angel

    ToyPunkJan

    1881 1896 2109

    12 years ago

    "Should these be 2 separate listings?"

    Naturally! I was just uploading them for the novelty. We'll split 'em later! :)

    "no longer in stock" ?

    He, I got that quote from Lulubell's like twice this year. I don't get it really, how big a business are they running? Still, Amy is the sweetest online seller I've encountered ...online.

    As far as S7 goes my only complaint is/ was their international shipping costs. But they have added the 'hold for later' option to save $

    Oh, and 2) & 3) ? That hurts, man! Sorry for you Dan :(

    Edit: Well, there was one incident actually with S7 I didn't like. I bought two minis from them within a week - I suffer from the buying trigger finger - did pay shipping twice, but they shipped it together.

    $35 out the window!


  • moshi

    moshi

    244 247 111

    12 years ago

    I can tell you that S7 is doing his best to be as fast as possible with all the orders.
    You guys can't even imagine how busy they are! (And I do know what I'm talking about).

    If you really have a problem with an order, just call them, they will fix it quickly. Emails can be lost so easily when you receive more than two hundreds of them each days.

  • J_Walrus

    J_Walrus

    51 9 368

    12 years ago

    They really should hire more staff if that's the case.

    Bad publicity in such small circles is really bad and gets around really fast.

    Improving customer service is always a good idea and for a customer a need for a overseas call isn't really a option nowadays. At least it really shouldn't be.

  • jazzydan angel

    jazzydan

    499 646 2538

    12 years ago

    I agree with Mr_Walrus, if you are that busy, you should be taking on more staff, being busy isn't a good excuse for poor customer service, especially with their extortionate international shipping!

    Just call them, how about them calling or emailing me, before making decisions on my behalf. Another example of shoddy customer service.

  • Shankweather angel

    Shankweather

    432 4 822

    12 years ago

    Wow Jan, $35 for one mini? I could have it shipped to me, then ship it to you and add $10 for my trouble and still come in under that.

  • ToyPunkJan angel

    ToyPunkJan

    1881 1896 2109

    12 years ago

    That's a deal, Shank. Next time! :)

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Yuletide Honoo 

Artist:
Leecifer
Manufacturer:
Super7
Type:
Designer Toy
Platform:
Honoo
Series:
Monster Family
Size:
4.5
Color:
Green
Material:
Clear Vinyl
Year:
2011

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