Second time this year I have placed a big order with Super7, only to get an email 3 weeks later, telling me that one of the items is no longer in stock, so they have refunded that item, and shipped the rest!
1) why 3 weeks? 2) its still instock on the website 3) It was part of a set, now I'm missing one 4) why not email me first with some options
I'm always disappointed by Super7's customer service!
Naturally! I was just uploading them for the novelty. We'll split 'em later! :)
"no longer in stock" ?
He, I got that quote from Lulubell's like twice this year. I don't get it really, how big a business are they running? Still, Amy is the sweetest online seller I've encountered ...online.
As far as S7 goes my only complaint is/ was their international shipping costs. But they have added the 'hold for later' option to save $
Oh, and 2) & 3) ? That hurts, man! Sorry for you Dan :(
Edit: Well, there was one incident actually with S7 I didn't like. I bought two minis from them within a week - I suffer from the buying trigger finger - did pay shipping twice, but they shipped it together.
I can tell you that S7 is doing his best to be as fast as possible with all the orders. You guys can't even imagine how busy they are! (And I do know what I'm talking about).
If you really have a problem with an order, just call them, they will fix it quickly. Emails can be lost so easily when you receive more than two hundreds of them each days.
They really should hire more staff if that's the case.
Bad publicity in such small circles is really bad and gets around really fast.
Improving customer service is always a good idea and for a customer a need for a overseas call isn't really a option nowadays. At least it really shouldn't be.
I agree with Mr_Walrus, if you are that busy, you should be taking on more staff, being busy isn't a good excuse for poor customer service, especially with their extortionate international shipping!
Just call them, how about them calling or emailing me, before making decisions on my behalf. Another example of shoddy customer service.
13
7
jazzydan
499 646 2538
13 years ago
Really want these, but I'm so pissed with Super7 right now, I might not even bother.
MisterQuiche
185 83 831
13 years ago
what did they do to ya buddy? (u can pm me if you dont wana openly say) i usually buy my S7 stuff through rotofugi, im a fugi fan!
CoMus
171 468 619
13 years ago
Loving the tree look - Always a fan of simple paint application/colour change drastically changing toys.
Whats up with the S7 rage?
jazzydan
499 646 2538
13 years ago
Should these be 2 separate listings?
Second time this year I have placed a big order with Super7, only to get an email 3 weeks later, telling me that one of the items is no longer in stock, so they have refunded that item, and shipped the rest!
1) why 3 weeks?
2) its still instock on the website
3) It was part of a set, now I'm missing one
4) why not email me first with some options
I'm always disappointed by Super7's customer service!
ToyPunkJan
1881 1896 2109
13 years ago
"Should these be 2 separate listings?"
Naturally! I was just uploading them for the novelty. We'll split 'em later! :)
"no longer in stock" ?
He, I got that quote from Lulubell's like twice this year. I don't get it really, how big a business are they running? Still, Amy is the sweetest online seller I've encountered ...online.
As far as S7 goes my only complaint is/ was their international shipping costs. But they have added the 'hold for later' option to save $
Oh, and 2) & 3) ? That hurts, man! Sorry for you Dan :(
Edit: Well, there was one incident actually with S7 I didn't like. I bought two minis from them within a week - I suffer from the buying trigger finger - did pay shipping twice, but they shipped it together.
$35 out the window!
moshi
244 247 111
13 years ago
I can tell you that S7 is doing his best to be as fast as possible with all the orders.
You guys can't even imagine how busy they are! (And I do know what I'm talking about).
If you really have a problem with an order, just call them, they will fix it quickly. Emails can be lost so easily when you receive more than two hundreds of them each days.
J_Walrus
51 9 368
13 years ago
They really should hire more staff if that's the case.
Bad publicity in such small circles is really bad and gets around really fast.
Improving customer service is always a good idea and for a customer a need for a overseas call isn't really a option nowadays. At least it really shouldn't be.
jazzydan
499 646 2538
13 years ago
I agree with Mr_Walrus, if you are that busy, you should be taking on more staff, being busy isn't a good excuse for poor customer service, especially with their extortionate international shipping!
Just call them, how about them calling or emailing me, before making decisions on my behalf. Another example of shoddy customer service.
Shankweather
432 4 822
12 years ago
Wow Jan, $35 for one mini? I could have it shipped to me, then ship it to you and add $10 for my trouble and still come in under that.
ToyPunkJan
1881 1896 2109
12 years ago
That's a deal, Shank. Next time! :)